How do I place an order?

When you see an item you would like to purchase, simply choose your size and click "Add to Bag". Once you have finished browsing and adding items to your cart, click on "My Bag" in the top right hand corner to confirm your items. In your order summary, you can see all your selected items. Once signed in/registered, you can choose your payment method to pay via credit card or PayPal. 

How can I pay for my order?

We accept payments via Visa/MasterCard and PayPal. If you wish to make payments over the phone, please email us your number and we will give you a call. 

CONTACT US

Unfortunately we do not accept bank deposit payments. You may create a PayPal account where you can transfer funds from your bank account into your PayPal account. 

How much is postage?

Postage within Australia is a flat rate of $8.95

Airmail to New Zealand: Postage is $12.95 for regular Airmail. Delivery time is 3 - 10 working days and may be subject to import taxes and duties. However you won't get charge the 10% GST (Australian Tax). The prices will adjust once you have select the International postage option at check out.  

How many items can I combine in one order?

You can combine as many items as you like. 

Do you post Internationally?

We currently ship internationally to New Zealand only. However, please email us if you require shipping to locations outside Australia and New Zealand.

When will my order be posted?

We are based in Sydney and deliver all our orders to you via the Australia Post Service. If your order is placed before 12pm AEST* on a business day, we will sent it out the same day so you can get your parcel quickly.

When will I receive my order?

Australia Post guarantees NEXT DAY delivery to all metropolitan areas. Click here to check for next day delivery - Express Post Networks

For parcels to New Zealand, the delivery time is 3 - 10 working days. 

Do you deliver to PO boxes and business addresses?

Yes we do.

Do you accept exchanges/refunds?

Yes we accept both exchanges and refunds if your purchase is returned within 30 days.

Returns must be received in original condition:

- Unworn

- Unwashed

- Tags still attached

We cannot process your return if the items aren't received in their original condition. In particular, take care not to get makeup/deodorant/perfume on the garments.

If you wish to exchange your item, it is a good idea to contact us before hand so we can hold it for you.

Refunds can only be issued via your original payment method or in the form of a store credit.

Unfortunately postage costs are non-refundable. When exchanging, return postage is at your expense and we will pay to resend you the exchanged item.

Post to:

DRESSxox

Exchange/Refund/Store credit

PO BOX 2557

Caringbah 

NSW - 2229

For more information please see our returns & exchanges page.

How do I know which size to choose?

As sizes may vary from style to style, it is best to check the fit comments, recommendations and sized guide provided for each style.

Will this style suit me?

If you require assistance or have any questions please contact us anytime. Our designer is always happy to help you with any queiries you may have.

Is it safe to use my credit card on your site?

DRESSxox is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secure. Your payment is protected by encryption so that no one can intercept your credit card details. The payment process is protected by industry standard 128 bit SSL encryption.

Our website uses Westpac PayWay API for all our credit card transactions.

What if I have another questions?

Please contact us any time using the contact us button or email us at info@dressxox.com.au. 

CONTACT US 

The DRESSxox girls would love to hear from you!