Easy 30-Day Returns & Exchanges 

We want you to love what you ordered. If something isn't right, we make it simple to return or exchange!

🔄

- Free return shipping on exchanges.

- Free return shipping for store credits - Valid for 3 years.

- For standard refunds, flat rate return labels are available for $14.95, or you may arrange your own postage.

Get Your Return Ready

Check that all conditions are met. Carefully pack your parcel. If exchanging, tell us the new size. Send your parcel back to us, ensuring it arrives at our warehouse within 30 days.

Your Return Label

We cover your return postage for exchanges and store credits. For standard refunds, the Australia Post return label is a flat rate of $14.95. Please use the button above to get your post label!

Organise Your Own Return

Pay postage via your local post office. Or you may drop off your parcel at our warehouse in Caringbah. Dressxox - U49, 65-75 Captain Cook Drive Caringbah NSW-2229 (Drop off Monday-Friday 9:30-3pm)

GET YOUR RETURN LABEL HERE >

Return conditions

✅ Items must be

  • Unworn and unwashed
  • In original condition
  • All original tags intact & still attached
  • Swing tags intact and unremoved
  • Free of makeup, deodorant & perfume
  • Free of pet hair or stains

🚫 Not eligible for return

  • Final Sale items
  • Items with removed tags
  • Items showing signs of wear or scent
  • Items returned outside 30-day window

📋 About exchanges

  • Size exchanges only
  • For a new style, choose store credit
  • One exchange per order

Our Fair Use Policy

We're always happy to help with genuine returns and the vast majority of our customers are wonderful. However, if we identify unusual, excessive, or potentially fraudulent return behaviour (including returning items that appear worn or used, or patterns inconsistent with normal personal use), we reserve the right to decline a return and suspend or close the account.

Still Have Questions?

Feel free to contact our team and we’ll happily help you through the process.

Customer Service Hours

Monday - Friday | 9:30am to 3:00pm AEST

Call Us
0451 839 663

Email Us
info@dressxox.com.au

Live Chat
Click the "Chat" button in the bottom right