We want you to love what you ordered. If something isn't right, we make it simple to return or exchange!
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- Free return shipping on exchanges.
- Free return shipping for store credits - Valid for 3 years.
- For standard refunds, flat rate return labels are available for $14.95, or you may arrange your own postage.
We're always happy to help with genuine returns and the vast majority of our customers are wonderful. However, if we identify unusual, excessive, or potentially fraudulent return behaviour (including returning items that appear worn or used, or patterns inconsistent with normal personal use), we reserve the right to decline a return and suspend or close the account.
1. Log in to your account or check your order confirmation email to find your order number. It will look like this Order #116133
2. Click on the above button GET YOUR RETURN LABEL and follow the steps. Pick which return option suits you best.
3. Follow the steps in the online portal to submit your return and generate your shipping label.
4. Carefully pack up your parcel and affix the label to send it back.
Yes. You may pay postage at your local post office or drop your parcel in person at our Caringbah warehouse
Dressxox U49, 65-75 Captain Cook Drive, Caringbah NSW 2229
Monday to Friday, 9:30am–3:00pm
Please include a note with your order number and whether you wish to get a refund, a store credit or if you wish to exchange.
Yes, enter one of the order number to create the label. Please include a note inside the parcel clearly identifying both order numbers.
Please contact us directly with your order number and a photo of the fault. We'll investigate and provide a prepaid return label. Faulty items are always covered regardless of sale status.
All returns are inspected when they arrive. If an item shows signs of wear including makeup or deodorant marks, perfume scent, staining, stretched fabric, or a damaged or removed swing tag, we will decline the return and send the item back to you. A return shipping fee will apply in this case.
Exchanges are for a change in size or colour only. If you'd like a different style, please select store credit and place a new order using your credit. It's valid for 3 years so there's no rush.
Your return will be processed within 1–2 business days of your parcel arriving at our warehouse. Once your exchange is processed, you'll receive a shipping confirmation with tracking details from Australia Post.
We offer one exchange per order. If you've already received an exchange and it still isn't right, you can return it for a store credit, just not for another exchange or refund. However, reach out to our team with your order number, we can't make promises, but we're known for our customer service and will review each case fairly.
Final Sale items are clearly marked on the product page & collection pages. These items cannot be returned, exchanged, or credited. They are not eligible for return under any circumstances.
Feel free to contact our team and we’ll happily help you through the process.
Customer Service Hours
Monday - Friday | 9:30am to 3:00pm AEST
Call Us
0451 839 663
Email Us
info@dressxox.com.au
