Do you have a shop?

You may make an appointment to come in and try on some pre-selected garments. Our warehouse is based in Caringbah - Sydney. We are set up as a warehouse and don't have a shop front, sorry. 
Alternatively, you may also order the garments you wish to try on and return the ones that don't suit for a full refund. We do have an easy 30 day returns policy >  returns & exchanges 

How do I place an order? 

When you see an item you want to purchase, simply choose your size and click "add to cart". Once you have finished browsing and adding items to your cart, click on "my cart" in the top right-hand corner to confirm your items. In your order summary, you can see all your selected items. Once signed in/registered, you can choose your payment method to pay via credit card, PayPal, After Pay or Zip Pay. If you wish to place your order over the phone, please call us on 0451 839 663.

How can I pay for my order? 

We accept payments via Visa/MasterCard, PayPal, Zip Pay and Afterpay. If you wish to make payments over the phone, please call us on 0451 839 663. Unfortunately, we do not accept bank deposit payments. You may create a PayPal account where you can transfer funds from your bank account into your PayPal account. 

How much is postage?

Express shipping within Australia is a flat rate of $9.95, and FREE on all orders over $149. 

(New Zealand: Postage is $12.95 for regular airmail. Delivery time is 3-10 working days and may be subject to import taxes and duties.) 

How many items can I combine in one order?

You can combine as many items as you like.

Do you post Internationally?

Yes! We currently ship to most countries. Please get in contact with us if you would like to check if your country is available.

When will my order be posted?

We are based in Sydney and deliver all our orders to you via the Australia Post Service. If your order is placed before 2pm AEST* on a business day, we will sent it out the same day so you can get your parcel quickly.

When will I receive my order?

It's 1-2 business days to metro cities and 2-4 days to rural areas.  For parcels to New Zealand, the delivery time is 3 - 10 working days. 

Do you deliver to PO boxes and business addresses?

Yes we do.

Do you accept exchanges/refunds?

Yes, we accept both exchanges and refunds on all items including sale items (if your purchase is returned within 30 days).

For more information please see our returns & exchanges page.

How do I know which size to choose?

As sizes may vary from style to style, it is best to check the fit comments, recommendations and size guide provided for each style. Contact us if you need help choosing the right size. 

Will this style suit me?

If you require assistance or have any questions, please contact us anytime. Our designer is always happy to help you with any queries you may have.

Is it safe to use my credit card on your site?

Dressxox.com.au is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secure. Your payment is protected by encryption so that no one can intercept your credit card details. The payment process is protected by industry standard 128 bit SSL encryption.

What if I have another question?

Please email us at info@dressxox.com.au, message us on the live chat, or call us on 0451839663. 

We would love to hear from you!

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